Support

Last updated 26 September 2026

Something not working, or a word the game got wrong? Write to hello@appstract.studio and tell us what happened. If it is about a specific snap, the word and roughly when you took it is enough for us to find it.

Common questions

It identified the wrong thing

Recognition runs on your phone and it is not perfect. On the review screen you can see what else it considered and pick a different word. If a word is consistently wrong, tell us which one — the vocabulary is something we update.

My snap was rejected

Snaps are verified on our side. The usual reasons are a photo of a screen or a printout, a picture you have already used, or the object not matching the word closely enough. A rejected snap is refunded and does not count against your daily allowance.

I lost a heart, or I am out of hearts

The slowest thirty per cent of players on each daily letter lose a heart. Hearts do not come back overnight — each one returns on its own timer a week after you lost it. While you have none you can still snap once a day, and Wordsnap Pro gives you four hearts instead of two.

My streak disappeared

The streak tracks the daily letter, not solo snaps. Sitting a day out ends it.

Managing or cancelling Wordsnap Pro

Subscriptions are billed by Apple. Open iOS Settings, tap your name, then Subscriptions, to change or cancel. Refunds are handled by Apple at reportaproblem.apple.com. If you have paid but the app still shows you as free, force-quit and reopen it, then use Restore purchases on the Pro screen.

Deleting my account

Settings › Delete account. It removes your profile, snaps, photos and scrapbook immediately and permanently. Cancel any subscription separately in your Apple ID settings first — deleting the account does not stop Apple billing.

Privacy and terms

See the Privacy Policy and Terms of Use.